Electronic cigarette atomizers/cartomizers and e-cigarette rechargeable batteries although made to the highest quality are functional devices that may fail or degrade over a period of time, especially if in constant use. Please refer to our tips, guides and how to’s on our homepage for help and advice on how to maintain and use your items.
All our batteries come with a 30-day guarantee, any issues within the guarantee period must be sent in writing to [email protected] An electronic cigarette batteries expected lifespan is 2-4 months.
Clearomizers/atomizer/cartomizers / tanks are sold as a single use disposable item and come with a DOA (dead on arrival) warranty, You must inform us of any issues within 24 hours of receipt to [email protected] An electric cigarette atomizer’s expected lifespan is around 14-45 days. For more warranty information go to warranty under terms and conditions
To ensure optimal battery performance, we advise that the battery contacts are regularly cleaned. Our electronic cigarette batteries contain micro-electronic circuitry and microprocessors. Users should store and handle these items with special care, and we advise our customers do not to store their electronic cigarettes near metallic or magnetized objects, or electronic transmitting devices, such as keys and mobile phones and to avoid extremely high or low storage temperatures. Taking these precautions will help to increase the lifespan and functional use of your devices.
We recommend periodically replacing degraded parts to keep your e cigarette operating at full performance. So please keep some spare parts and e juice on hand.
Warranty is void if products have been tampered with, used with parts or supplies not sold by Xtreme Vapour, damaged through improper use, normal wear and tear, acts of nature, negligence or abuse.
Warranty begins from the day of purchase and is subject to the terms and conditions of purchase. This Limited Warranty gives the original purchaser specific limited rights, in addition to those rights under applicable law.
All warranty exchanges require prior approval and must be accompanied with a proper RMA form and proof of purchase. Please list all items being sent back and provide a full description of any defects with your order number, return address, telephone number, legible proof of purchase, and in the original packaging. We are not responsible for damage or loss incurred as a result of postal handling including loss or miss delivered packages. We recommend all returns and exchanges be delivered via a verifiable shipping method and packed in a proper padded bubble mailer.
Due to the fact that our products are consumable and can not be repackaged or resold like most other electronic devices, we do not offer refunds nor claim to offer a full money back guarantee.
Exchanges are not accepted except in the case of a packing or shipping error in which we are at fault.
However, customer satisfaction is our top priority and to ensure that you are 100% satisfied with your product, we do offer a 30 day limited warranty on batteries and chargers against any and all manufacturing defects as stipulated under the Warranty Policy section. If you feel that you have received a defective item and would like to initiate an exchange under the terms of our warranty plan, please do so by following these easy steps.
You can initiate an RMA (Return Merchandise Authorization) by contacting us or by logging into the "My Account" section on Xtremevapour.com. Go to "Track your recent orders" section and click on the "View details" link for the order you would like to initiate an RMA for. Once in the order, click on the "Add new RMA" button. Choose the item you wish to return in the "Order items" section. In the "Order return options" choose the reason and method for the return, add comments in the "Comments" section, and finally click "Save RMA." You will be sent an email for important instructions.
Please, do not ship the item(s) until you receive an authorization email from us. Replacement s are ONLY shipped after the defective item(s) are shipped back to Xtreme Vapour LLC at the customers expense
Duty of Care:
You must be eighteen (18) years of age, to purchase ANY OF our products. Xtreme Vapour reserves the right to cancel any transaction where it reasonably believes the purchaser is EITHER NOT OF THE REQUIRED LEGAL AGE OR purchasing products on behalf of a minor.
WARNING: NICOTINE IS A POISON. NICOTINE IS HARMFUL. KEEP OUT OF REACH FROM CHILDREN AND LOCKED AWAY IN A SAFE PLACE. IF ANY NICOTINE PRODUCT IS CONSUMED, SEEK MEDICAL ASSISTANCE IMMEDIATELY.